ALL ORDERS PLACED AFTER DECEMBER 13th, 2007 MIDNIGHT, P.S.T., WILL NOT SHIP UNTIL AFTER JANUARY 1st. WE APOLOGIZE FOR ANY INCONVENIENCE. Swoofa Inc, doing business as smartTOT.com, (herein referred to as "smartTOT") is a corporation located in the state of California. PLEASE CONTACT US at: customerservice@smartTOT.com FREE DVD OFFER While supplies last, smartTOT will include a Free "Children's Classic" DVD (Retail Value of up to $9.95) with every valid order shipped. These are great traditional family oriented "Collector's Edition" cartoons by Digital Versatile Disc, Ltd, Genius Entertainment, and Cartoon Classics. Whilst we will try to accomodate any special requests for titles, we do reserve the right to include the titles we have available at the time of your order. See Specials for the covers of some of the DVDs available and please request any preference you might have. Sorry, DVD offer is NOT valid with FREE SHIPPING offers (we need to make some money somewhere) unless you buy something else in our store! ___________________________________________________________ SHIPPING POLICY Most orders will be shipped via USPS Parcel Post, Priority Mail or Fedex Ground to addresses in the United States and Canada only. smartTOT reserves the right to use other carriers at its discretion. Shipping charge is a flat rate charge of $5.95 unless described in the item description as additional shipping rates apply. All in stock items should arrive by 2 to 9 business days after ordering. Free Shipping offers are available for certain individual products as stated on the item pages. Free Shipping refers to ground shipping (typically UPS Ground, which may take up to two weeks for delivery). If you elect a Free Shipping item, all your items qualify for Free Shipping and a shipping charge accidentally appears in your shopping cart, we will remove it upon processing your credit card. Rush shipping is available for all in stock for $14.95 and up, depending on the total cost of your order. This option is available for most of our items and your package would arrive 2 to 4 business days after ordering. Our maximum rush shipping charge is $35.95. However, we do reserve the right in special cases to contact the buyer in case the particular order's shipping cost is extraordinary (including, but not limited to, particular large and heavy orders or orders shipped to HI, AK, Canada, or APO/PPO boxes). In this case, the shipping cost would be agreed to by smartTOT.com and the customer prior to the shipment of the order. If you would like exact shipping quotes before ordering in special cases mentioned above, please email us at orders@smartTOT.com before ordering. Finally, some items (especially larger items) may be dropshipped directly from the manufacturer. While we will do our best to ensure deliveries within the stated time frames, there are situations beyond our control, such as limited inventory and shipment delays. Refer to individual item pages for availability of items and we will try to communicate to you the information we have available from those manufacturers. ___________________________________________________________ GIFT WRAPPING We will be happy to gift wrap your purchases and provide a gift receipt to your recipient for a charge of $3.25 per item. We take great pride that your gifts are beautifully presented just as if you purchased from your local boutique! If an item is not available for gift wrapping, we will let you know as soon as possible. We are very sorry but, due to size and shipment process, we cannot offer gift wrapping on the Rocking Toys or Children's Furniture (unless noted). __________________________________________________________ RETURNS POLICY Any merchandise returned within 45 days of the purchase date will be refunded their full purchase amount (excluding the one-way shipping cost back to smartTOT). If you wish to return an order, you must first email customerservice@smartTOT.com for instructions and address on shipping the item(s) back. We ask that you include a reason for return (don't want, didn't work, etc.) Also, we ask that you keep the original packaging, including our packaging. ___________________________________________________________ PRIVACY POLICY This privacy statement discloses self-regulated privacy practices for smartTOT. If you feel that this company is not abiding by its posted privacy policy, you should contact us at customerservice@smartTOT.com. Information Collection and Use: Any information that is collected by Yahoo on behalf of smartTOT is subject to the Yahoo Privacy Policy as well as this policy. smartTOT will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement. Order: We request information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers’ orders only. If we have trouble processing an order, this contact information is used to get in touch with the user. Sharing: smartTOT will not share any information regarding our customers with third parties with the noted exception of Yahoo and our credit card processing company, Paymentech. We use a credit card processing company to bill users for goods and services. For Paymentech’s privacy policy, please see http://www.paymentech.com/. Links: This web site may contain links to other sites. Please be aware that we, smartTOT, are not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of each and every web site visited that collect personally identifiable information. This privacy statement applies solely to information collected by this web site. Surveys & Contests: From time to time our site requests information for users’ contests. Participation in these contests is completely voluntary and restricted to adults over the age of 18, and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Special Offers: Occasionally we will communicate with our customers regarding information on products, services, or special deals. In respect of the privacy of our users, we present the option to not receive these types of communications. Please email us at customerservice@smartTOT.com if you wish to opt-out of these communications or note in the shopping cart process. Notification of Changes: If we decide to change our privacy policy, we will post changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. Legal Disclaimer: We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site. |